Accenture Hiring On Dec 2014

Company Accenture

Website www.accenture.com

Eligibility Any Graduate

Experience 1 - 3 yrs

Location Bangalore

Job Role Service Desk Analyst

JOB SUMMARY:

Company profile :

Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014.

Job Description:

1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
3. Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
4. Provides resolution to customer based on in scope processes.
5. Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
6. Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
7. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
8. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.